Account Manager Job Descriptions, Average Salary, Interview Questions

As an entry-level Account Manager, you will use face-to-face marketing and sales efforts to bridge the gap between our clients, their services, and local consumers. This individual should expect to provide superior customer service and sales experience with every customer they interact with daily.

The entry-level Account Manager position is an entry-level role instrumental in meeting our clients’ customer acquisition goals by utilizing face-to-face marketing and promotional events to generate new business and leads.

Responsibilities

• Engage face-to-face daily with potential new consumers and educate them on current promotions in a retail environment
• Provide excellent customer service for existing clientele
• Represent the brand through retail marketing campaigns
• Interact with retail consumers and provide quality customer service.
• Act as a point person for all consumer relations
• Generate leads and drive SALES

Qualifications

• Outstanding written and verbal communication skills
• Ability to work in a fast-paced environment
• Ability to work well within a team setting, as well as independently
• Some marketing, sales, or customer service-related experience or relevant college coursework is preferred but not required as we provide full training

Key attributes

Confidence, persistence, determination, the ability to easily build rapport with a wide variety of personality types, and the ability to actively listen to customers’ needs to help properly deliver solutions.

Responsibilities

• Lead virtual and in-person meetings to develop an understanding of a customer’s needs and share details of ABC Company’s core capabilities
• Develop business relationships within client accounts through regular meetings, phone calls, and networking events
• Business and account development, including sales lead generation and cold-calling prospective clients
• Maintain a deep understanding of the customer’s strategic initiatives and proactively work with them on framing business objectives
• Identify new opportunities with customers to sell ABC Company’s services offerings: Managed Solutions, Professional Services, and Project-based Resources
• Land and expand ABC Company’s Managed Solutions business by partnering with our Managed Solutions SMEs & Engagement teams to support our statement of work-based business while identifying and facilitating discussions to craft solutions for clients
• Partner with the onshore delivery and engagement teams to identify technical resources for client needs
• Maintain awareness of industry best practices, business, and technology trends to develop a strong business aptitude for a consultative approach with clients

Requirements

• Business development and professional selling experience in the staffing industry
• Selling technical services such as Managed Services, Professional Services, and/or IT Staffing Services is highly preferred
• Proven track record of consistently exceeding objectives and quotas
• Successful experience with new account development or large account management
• Proven prospecting (cold calls) and sales cycle management skills
• High levels of social perceptiveness and client experience
• Excellent communication, presentation, and negotiation skills
• Bachelor’s degree or equivalent business experience

An Account Manager collaborates cross-functionally with colleagues, senior leadership, and external customers (suppliers, retailers, and wholesalers) to execute and achieve revenue growth objectives.

Responsibilities

• Support private brand programs through analysis & development of marketing plans, product promotions, advertising; in-store displays, merchandising strategies, inventory forecasting, and category support for suppliers
• Achieve budget goals for areas of accountability
• Assist with new product development and execute strategic initiatives for the account or assigned categories
• Perform sales data analysis to assist key account contacts
• Communicate cost increases and related information as necessary

Managing client relationships

• Build and maintain strong business relationships with suppliers and wholesalers
• Own relationships within the retailer/ wholesaler team and understand the priorities of the supplier partners
• Gain a solid understanding of the key priorities of the customer and supplier partners and align your efforts to support those needs and objectives
• Work with supplier partners and retailer/wholesalers on executing new item launches and reformulations of product
• Ensure all parties stay on track to meet deadlines

Business management

• Track suppliers’ and customer’s private brand sales and revenue
• Negotiate brokerage rates
• Contract management