Telecommunications Operator Job Descriptions, Average Salary, Interview Questions

The key to our success is our unwavering belief in providing our employees with an environment in which they can excel and provide customers with a superior contact experience. This is why we’re searching for an experienced telecommunications operator to join our team. The telecommunications operator provides real-time monitoring, triage, and resolution of degradation/outages to infrastructure, networks, and applications. As an ideal candidate, you have proven experience working in a call center or related position, taking inbound calls and responding appropriately or re-directing the calls as needed. Your communication skills are excellent, and you have a friendly demeanor.  

Typical duties and responsibilities

• Answer incoming calls promptly and respond to questions in a friendly, professional manner 
• Transfer calls to appropriate parties as needed
• Use office communication systems, including intercom, public address, telephone, two-way radio, or switchboard
• Relay messages verbally or in written form
• Set up conference calls and regular telephone calls between co-workers, clients, and management
• Schedule meeting rooms and appointments between clients and staff 
• Send and receive communications via fax
• Update telephone directories, manage schedules, create and proofread documents, and perform other data entry tasks
• Process packages and other incoming mail and deliver outgoing mail and packages to the post office or other shipping facilities

Education and experience

• High school diploma or equivalent
• 1-2 years experience

Required skills and qualifications

• Ability to speak fluently and clearly
• Solid multitasking skills
• Excellent verbal and written communication skills
• Ability to type at least 30 words per minute
• Ability to work efficiently with minimal supervision
• Ability to convey information accurately and effectively
• Able to listen and comprehend what others are saying
• Awareness of others’ reactions and understanding why they react as they do
• Good reading comprehension
• Solid writing skills
• Excellent customer service skills

Preferred qualifications

• Experience as a telecommunications operator or in a similar role
• Experience in a virtual call center

Job summary:

Responsible for the accurate, efficient, and courteous processing of incoming Hospital calls, as well as calls for ABC Company Answering Service contracted clients. Additional responsibilities include timely and accurate processing and paging of hospital codes, monitoring and relaying of various alarms for Plant Operations and Security, as well as Mailroom duties as assigned.

Responsibilities:

• Process all calls within the current service level commitment
• Answer and navigate calls with accuracy, efficiency, and courtesy using best customer service tactics and practices
• Record and relay complete and accurate answering service message tickets, verifying all message details including correct spelling of patient name, caller name, and call back number
• Monitor and relay, with efficiency and urgency, designated codes via the code phone and code panels by getting correct information, promptly overhead paging, and documenting for legal and statistical purposes
• Monitor and relay designated internal Plant Operations and Security alarm panels, reporting any alarms to the Engineer on duty or Security Officer according to set procedures
• Performs other duties as assigned

Qualifications:

• High School graduate or equivalent
• Excellent customer service skills
• Excellent telephone skills
• Ability to work in a team setting
• Typing/keyboarding at a minimum of 45 words per minute

Preferred qualifications:

• High volume PBX, answering service, call center, or medical provider office experience with a demonstrated understanding of these settings

Responsibilities

• Follows New Hire Training and ongoing Star Service Competency programs in accordance with ABC Company policy
• Operates multi-line equipment
• Answers phones in a polite professional manner
• Uses computer to verify identity/room number of guest being called
• Directs calls to appropriate extension
• Records messages/guest requests on appropriate computer screen, forwards messages/requests to respective individuals or departments
• Provides accurate directions to hotel from major inbound locations
• Answers questions regarding hotel functions and facilities
• Transmits messages via computer, two way radio and digital pager
• Receives, processes wake-up calls, room service orders, and guest requests
• Performs wake-up call functions
• Transmits messages via computer and facsimile machine
• Serves as communication hub during Emergency Procedures
• Monitors timelines of Star Service Delivery
• Monitors operation of call accounting equipment to ensure proper application of charges and collection of revenues
• Other duties as assigned

Skills

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management, and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Education: High School diploma or equivalent
• Experience: One plus year(s) experience as a Telecommunications or customer service coordinator in a high volume hospitality environment

Job summary and qualifications

We are currently recruiting for a Telecommunications Operator to join our team! As our Telecommunications Operator, you will operate a switchboard to relay incoming calls, outgoing calls, and pages. We are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply now!

Responsibilities

• You will answer multiple incoming telephone lines
• You will obtain necessary information and transfers calls to correct extensions
• You will provide information to callers as appropriate
• You will perform overhead paging
• You will monitor all alarms located in PBX and notify appropriate personnel
• You will respond quickly to disaster and emergency situations
• You will assist with the maintenance of directories on-call list

Qualifications

• High school diploma or GED
• Previous PBX experience is desirable
• Experience in customer service position
• Ability to fluently speak and understand English
• Previous experience in hospital setting preferred
• Ability to perform calmly, competently and quickly in emergencies