Leasing Agent Job Descriptions, Average Salary, Interview Questions

As a leasing agent at [Your Company Name], you will be one of the smiling faces of our firm. You will be the main point of contact for possible tenants and the first one they meet when they come in for information or a showing. You will be assisting them through the entire process from beginning to end. Typically, the process starts via a phone call, online inquiry, or a walk-in. You will ask the possible residents key questions in order to best understand what they are looking for in their next property so that you can recommend appropriate units that are available or coming available soon. Once you have determined the best fit, you will be expected to give the future resident a property tour. With a positive attitude, and a true desire to help our clients, you will have the potential for great success in this position.

Typical duties and responsibilities

• Explain the leasing agreement, financial obligations, and other pertinent information to the future residents
• Assist current residents by coordinating maintenance issues, payment, and resident account issues
• Follow up with probable renters 
• Stay up to date with leads and newly listed properties
• Have a good relationship with tenants 
• Review bank statements on applications
• Run background checks and credit checks 
• For apartment leasing agents, you will oversee facilities offered like, mailrooms, laundry rooms, game centers, and fitness centers
• Stay in communication with the tenants
• Provide the tenants with needed assistance
• Collect rent payments, application fees, and deposits
• Check contact references, reference letters, and lease agreements
• Stay in contact with the maintenance team
• Show properties to potential tenants
• Arrange meetings with tenants
• Advertise properties properly

Education and experience

• High school diploma or G.E.D.
• Three or more years of experience as an agent or similar field
• Understanding of the real estate industry

Required skills and qualifications

• Work well with others
• Strong negotiation skills 
• Outgoing
• Experience in sales 
• Great communication skills 
• Excellent written skills
• Problem-solving skills 
• Organizational skills 
• Time management skills
• Interpersonal skills
• Basic computer skills
• Knowledge of real estate terminology and contracts
• Detail-oriented
• Proficient multitasker
• A reliable source of transportation
• Self-driven 

Preferred qualifications

• Bilingual and/or multilingual
• Willing to work extended hours
• Degree in business management, real estate, or a related field
• Five or more years experience

Primary responsibilities

• Have or acquire the information necessary to navigate the rental process
• Accepting and vetting leads provided by the office team and/or posting your own ads of Craigslist and other ILS feeds
• Tracking and managing leads
• Touring prospective residents through our buildings and units
• Providing applications to prospective residents and following up on the application process
• Signing leases with prospective residents
• Prepare tour reports
• Explaining and understanding the Move-in Requirements
• Move-in Funds required
• Deposit required
• Renters Insurance
• Understand market rent/design/neighborhood trends in area

Minimum requirements and qualifications

• A state Real Estate Salesperson or Brokerage license is required
• Previous real estate experience and customer service is advantageous
• Proficiency in Microsoft Office

Key skills and competencies

• Customer service focused
• Attention to detail and being self-motivated are required
• Must work well in a team setting
• Effective communication skills are required, both verbal and written
• The ability to work independently, be organized and detail-oriented
• Flexibility in schedule including nights and weekends as needed
• Capability to work collaboratively and prioritize teamwork

This role demands exceptional interpersonal and problem-solving skills and stellar work ethic.

Your Benefits

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternity Leave

Your Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours
• Provide feedback on sales barriers and customer objections to management team
• Execute sales and engagement initiatives as outlined by management
• Provide recommendations on local marketing opportunities and messaging
• Assist with social media and communication on various platforms to engage customers
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities
• Always represent the community positively and professionally, both in and out of the office

Property administration

• Demonstrate proficiency with general community, market and policy knowledge
• Log, file and retrieve customer packages
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds, and amenities
• Schedule and follow up on maintenance requests to aid in timely resolutions
• Maintain office organization and cleanliness
• Assist with after-hours lock out duties as required

What we require

• Customer-centric mindset
• Agility and flexibility with a frequently changing environment
• Great communication and interpersonal skills with a diverse population
• Reliability and self-discipline
• Availability to work during summer, holidays, and Turn periods

Responsibilities

Responsibilities include leasing, marketing, and maintaining positive resident relations of multi-family residential apartments.

• Immediately record all telephone and in-person visits
• Greet and qualify prospects by covering all criteria (ask questions, utilize digital guest cards, etc.) and follow up on prospects that did not close/refer to sister properties
• Inspect model and market ready suites to ensure apartments are neat, clean, and ready for resident move-ins
• Administrative functions (resident files, daily inspections, correspondence distribution to residents, and various tasks as requested or needed)
• Resident retention (plan, host, and attend resident events, as well as handle concerns, maintenance requests with follow up upon completion, invoice and notifications distribution, contribute to cleanliness/curb appeal)
• Neighborhood marketing (outreach activities, advise residents of referral concessions, distribute newsletters, pamphlets/flyers, market surveys, and shop competitive communities)

Qualifications

• Willingness to obtain Fair Housing Certification prior to interacting with prospective residents
• Strong oral and written communication skills along with professional, positive attitude
• Computer friendly (RHM software used; Word, Outlook, Yardi, Yardi Popcard)
• Must be able to work Saturdays
• 2 years prior experience in relevant customer service or sales
• Ability to work some evenings and weekends